Everyone has heard of Citizens Advice but not many people know how we work or what we achieve. Most people think we are part of a large national organisation and we get funding from central government. We aren’t and we don’t.
In fact, we are an independent body that provides the Citizens Advice Service locally. The national charity sets the advice standard. For funding we rely entirely on local councils and donations.
We recruit and train local volunteers to provide free, expert advice and information to everyone in the community. Our support helps people to overcome their problems and improve their lives. We put the emphasis on helping people to help themselves, giving them more control over their own affairs and sometimes also, in the process, helping to improve their health.
We have five advice centres (in Abingdon, Didcot, Wallingford, Henley and Thame) and three outreaches (in Faringdon, RAF Benson and Woodcote). With a work force of 150 trained volunteer advisers and 10 paid staff, we advise 10,000 local people a year face to face, by email and by phone on benefits, debt, employment, housing, relationships and consumer issues. This advice is free, impartial and completely confidential.
For further information, visit www.citizensadvice.org.uk, call Adviceline on 03444 111 444 or drop in to your nearest Citizens Advice. Locations and opening hours can be found on www.citizensadvice.org.uk/local/oxfordshire-south-vale