Whereas the service is reliable, there have been increased reports by residents that some streets are routinely ‘missed’. If this happens to you, you will need to report the missed collection as soon as possible to SODC and Biffa, the company who provides the service to the council.
You can report a missed bin collection in 3 ways:
- by telephone – call 03000 610610 by 5pm the following day
- by email – you will need to email firstname.lastname@example.org by midnight (on the day of the expected collection)
For any other waste-related issues, please visit the SODC’s website.